> For the complete documentation index, see [llms.txt](https://xoul-ai-official-documentation.gitbook.io/xoul.ai-official-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://xoul-ai-official-documentation.gitbook.io/xoul.ai-official-guide/navigation-and-information/frequently-asked-questions.md).
# Frequently Asked Questions
## General Questions about Xoul.AI
What is Xoul?
Xoul is a new entertainment & storytelling platform powered by AI. On our platform, you can create characters called Xouls, explore scenarios, and ultimately create entire worlds, and share it all with friends.
What do you stand for?
Freedom of expression, unfettered creativity, and making meaning through telling stories in this ephemeral world.
How are you different from other AI character platforms?
We try to push the boundaries of storytelling, art, and AI. We are interested in the intersection of how humans and AI can tell stories and create new experiences together. We are building a platform that makes you feel something, and gives you intentional experiences, rather than another endless stream of meaningless content.
How can I contact support?
The fastest way to get help is on our [Discord](https://discord.gg/xoul). Post your bug report or question in the `#support` channel for quick community responses, or DM an admin or moderator if you need direct assistance.
**By email:**
**By discord:** Open a **support-ticket.**
**By reddit:** Open a **modmail** by using the 'Message the Mods' link in the sidebar of the subreddit.
How can I support Xoul or get involved?
Please join our community on [Discord](https://discord.gg/xoul) and [Reddit](https://www.reddit.com/r/XoulAI/), give feedback, and/or email .
We are also on the lookout for talented developers, designers, and content creators to join our team, no matter where they are based in the world. If you're interested or know someone who is, please message an admin on Discord.
Finally, if you have the means, please consider supporting us by subscribing to one of our plans or donating [here](https://ko-fi.com/urxoul).
Who runs Xoul.AI?
#### Discord
Syd (-ω-) and V are the cofounders of the platform. They are listed under "admin" in the Discord server.
#### Reddit
u/urxoul is the developer account for the subreddit, and u/helloxoul is the community lead account.
## Subscriptions, Energy & Cells
Is Xoul free?
In a perfect world, we would love to offer our service to everyone free of charge. However, in order to keep our application high-quality, we need your help in supporting our platform - GPUs and generative AI are currently extremely expensive to run. Thus, we appreciate your patronage and are committed to building the best platform for the community.
How do Subscriptions work?
There are three paid subscription tiers, Green, Purple and Gold and charge either yearly or monthly.
What are Streaks?
The daily streak rewards users for checking in to the platform once per day.
In your account settings you can set your time zone to set the streak reset time to midnight on your time zone.
[Account Settings](/xoul.ai-official-guide/navigation-and-information/navigation-and-interfaces/account-settings.md#account)
Rewards for maintaining the streak vary by subscription, with Free and Green users getting increased Energy for **as long as they maintain the streak**. If a user fails to check in on a day, their streak will restart but they'll be able to earn the streak rewards again by building a new streak.
[Energy, Cells & Streaks](/xoul.ai-official-guide/navigation-and-information/subscriptions/energy-cells-and-streaks.md)
What are Cells?
Cells are a currency to pay for the user of voice and image generation tools. All users will get 50 free Cells when they create an account, can earn more Cells through the daily streak rewards, and top up on cells at any time in the account settings, Usage & Subscription page.
Subscribers will recieve a monthly allotment of Cells as part of their subscription, although these Cells will expire at the end of the billing period.
[Energy, Cells & Streaks](/xoul.ai-official-guide/navigation-and-information/subscriptions/energy-cells-and-streaks.md#cells)
## Accounts
Can I change my email?
No. This may be added in the future but as of now the login method used to create the account is permanently locked to the account.
Can I delete my account?
Yes. Go to Account Settings - FAQ / Support and find the FAQ entry on account deletion.
{% hint style="warning" %}
Content associated with a deleted account is retained on the chance you change your mind. To fully scrub your content from the platform you will need to manually delete it before deleting the account.
{% endhint %}
{% hint style="danger" %}
You will **not** be able to create a new account with this login method (email or Google / Apple / Discord authentication.
{% endhint %}
Can I change my username / handle?
No. The email and username / handle of the account is tied together and cannot be changed.
If I delete my account, can I make a new account with the same email (to change my username)?
No. Email addresses are linked to only one account, one handle. Once deleted that email address is set as 'deactivated' and cannot be reused.
Are my chats private?
Yes, your conversations on Xoul are private. We take your privacy seriously and understand that many of your stories, creative projects, and fictional scenarios are deeply personal.
**What this means:**
* Your chats are not visible to other users or the public
* We don't sell or share your conversation data with third parties
* Your messages are securely stored on our servers
* Only you can access your conversation history
**Your control:**
* You can delete your account at any time
* You can delete individual conversations or your entire chat history at any time
For full details about how we handle your data, please see our [Privacy Policy](https://xoul.ai/privacy) and [Terms of Service](https://xoul.ai/terms-of-service).
## Content Policy
What are the rules for content on Xoul.AI?
### Our Content Policy
To ensure a safe environment for our users, we do not permit the following content for public display:
* Bots with characters under 18, or that heavily imply being under 18 in the description.
* Images that clearly depict a character under 18.
* Explicit nudity in their profile pictures.
* Bots imitating real people (celebrities, private individuals) and are not part of a story or character.
* Hate speech, hate symbols, or discriminatory content.
* Spam or low-effort bots (duplicates or reskins, extremely short or shallow profiles, copy-paste wiki entries with no edits, meme/joke-only bots or nonsense text).
Our moderation team will review all content submitted to Xoul and may remove any content that violates our policy. If you repeatedly violate our policies, your account may be suspended. Please reach out on Discord if you have any questions.
[Content Policies in Detail](/xoul.ai-official-guide/navigation-and-information/moderation-overview/content-policies-in-detail.md)
Do rules apply differently to different content?
In almost all cases rules apply evenly to all images anywhere on the platform, and all textual content regardless of what feature that text exists on, but there is some nuance.
Profile Pictures (the image you use to represent your profile) should not be explicit imagery or contain hate symbols or other offensive imagery.
Wiki copy & paste dumps are generally disallowed for Xouls or Scenarios, but provided the text is cleaned up and written in a way that is useful you may use wiki information to populate Lorebooks. Remove any hyperlink remnants and Japanese / Chinese text from these.
Posts tagged on content should not break any our Content Policies, and creators can remove content tagged to their content if they don't want it displayed there.
[Content Policies in Detail](/xoul.ai-official-guide/navigation-and-information/moderation-overview/content-policies-in-detail.md)
### Content Moderation
My content is stuck on private visibility!
Xoul.AI uses an automoderator and humans to moderate content. When you *create or edit* content the automod reviews associated images and text..
First, check the safety tab in your account settings to make sure a human moderator wasn't the one to private the content.
If the automod finds what it believes are characters under the age of 18 in the image or text, it will block the content from being set to **Public or Unlisted** visibility.
Check the image first by replacing it with a blank image. If the content can be set to public, the image is the issue.
After ruling out the image, check the text. Look for minor-coded terms or information that would make the automod believe a child is being described or alluded to. Automod doesn't look for simple keywords, but starting with removing any terms associated with children can help.
{% hint style="info" %}
Automod isn't perfect. If you need help reach out on Discord and a content moderator will help read over the text and look for phrases the automod may be taking issue with.
{% endhint %}
Why does my content keep getting set to private?
If you ever find something you placed on public or unlisted visibility set to private visibility randomly, a human moderator set the content to private.
Open your account settings and navigate to the safety page to see why. You will also be alerted via an email sent from the email address.
[Safety Page](/xoul.ai-official-guide/navigation-and-information/moderation-overview/safety-page.md)
[#content-moderation](#content-moderation "mention")